News Guide Africa

Tag: Agricultural Development Bank (ADB) PLC

  • ADB Makes History with First-Ever CIB Chapter Retreat to Shape Banking Future

    ADB Makes History with First-Ever CIB Chapter Retreat to Shape Banking Future

    The Agricultural Development Bank (ADB PLC) has made another significant mark in Ghana’s banking industry with the first-ever retreat of its Chartered Institute of Bankers (CIB) Chapter, creating a strategic platform to strengthen professionalism, deepen collaboration, and prepare bankers for the rapidly changing future of financial services.

    Held at Akosombo on 7th and 8th August 2026, under the theme “Recharge, Reconnect and Reinvent,” the two-day retreat brought together members of the CIB-ADB Chapter across the country, executives, and industry experts for a blend of professional development, strategic conversations, mentorship, networking, and team-building.

    The historic retreat was led by the President of the CIB-ADB Chapter who is also the Deputy Managing Director in charge of Services at ADB, Mrs. Sylvia Naa Kwakai Nyante. Participants were honoured to have the Managing Director of ADB, Edward Ato Sarpong, attending as a Special Guest and the Chief Executive Officer of the Chartered Institute of Bankers, Ghana, Robert Dzato, also attending as a Speaker.

    The initiative underscores ADB’s growing emphasis on developing its human capital and building a new generation of banking professionals equipped with the knowledge, leadership capabilities, ethical grounding, and innovative mindset in line with ADB’s strategic vision of being among the top 3 banks in Ghana, globally admired for its people, processes, and performance.

    Theme: Recharge, Reconnect, and Reinvent

    Addressing participants, Mrs. Sylvia Naa Kwakai Nyante said the maiden retreat represents much more than a gathering of professional bankers, describing it as an opportunity for members to reconnect with one another, strengthen professional relationships, and collectively reflect on their role in shaping the future of banking.

    Mrs. Nyante emphasised that the theme, “Recharge, Reconnect and Reinvent,” speaks directly to the realities of today’s banking environment, where institutions and professionals must continuously adapt to technological advancement, changing customer expectations, emerging risks and increasing competition.

    According to her, the strength of the CIB-ADB Chapter must ultimately be reflected in the quality of its members, the professional standards they uphold, and the value they bring to ADB and the wider banking industry.

    “The future of banking will require professionals who are prepared to continuously learn, collaborate and reinvent or reposition themselves. This retreat provides us with an opportunity to recharge, strengthen the bonds among us and develop the collective capacity required to contribute meaningfully to the transformation of ADB PLC and the banking profession,” Mrs. Nyante said.

    She noted that building stronger professional relationships among members would also encourage mentorship, knowledge sharing and a greater sense of belonging within the Chapter.

    ADB PLC Investing in the Future of Its People

    The Managing Director of ADB, Edward Ato Sarpong, commended the leadership of the CIB-ADB Chapter for introducing the retreat in the banking industry and creating a platform that brings professional development closer to employees.

    He noted that the transformation of ADB PLC into a stronger, more competitive and customer-focused institution requires deliberate investment in the people who drive the Bank’s strategy.

    The ADB MD highlighted that while digital technology is rapidly transforming the delivery of financial services, people will remain central to the success of banking institutions. He therefore encouraged participants to embrace continuous professional development and remain responsive to emerging trends within the industry.

    “As banking continues to evolve, the institutions that will lead are those that combine innovation and technology with knowledgeable, ethical and highly motivated people. Our investment in professional development is therefore an investment in the future of ADB,” the ADB MD stated.

    Edward Ato Sarpong urged members of the Chapter to translate the knowledge, relationships and ideas developed during the retreat into improved customer experience, stronger teamwork and greater value for the Bank’s stakeholders.

    Robert Dzato Challenges Bankers to Prepare for the Future

    The CEO of CIB Ghana, Mr. Robert Dzato, a guest speaker, highlighted the increasingly dynamic nature of the banking profession and the need for practitioners to continually enhance their competencies.

    He underscored the important role of professional banking education in building a resilient financial sector and challenged bankers to look beyond traditional approaches to banking as digitalisation, artificial intelligence, data analytics and changing customer behaviour redefine the industry.

    Robert Dzato further encouraged members to uphold the highest standards of professionalism and ethical conduct, noting that trust remains fundamental to banking despite the technological transformation taking place within the sector.

    “Banking may be changing in the way services are delivered, but professionalism, competence, integrity and trust will remain at the heart of the profession. The banker of the future must therefore be technically competent, digitally aware, innovative and deeply committed to ethical practice,” Mr. Dzato said.

    He commended the CIB-ADB Chapter for setting the pace by organizing the first-ever CIB chapter retreat and creating a dedicated platform for professional engagement. Mr. Dzato also encouraged members to take advantage of the Institute’s programmes to continuously upgrade their knowledge and capabilities.

    From Professional Development to Stronger Human Connections

    The retreat programme was deliberately designed to combine professional development with human-centred engagement.

    The opening day featured a welcome and introductory session followed by a Committee Spotlight Session, during which the Welfare, Learning and Development, and Membership Committees highlighted their roles and priorities.

    A major feature was “The Big Conversation,” which provided a platform for participants to explore the retreat theme and exchange perspectives on professional growth, collaboration and the changing banking landscape.

    The programme also featured “Sharing the Thrill,” allowing participants to share experiences and stories that have shaped their professional journeys.

    On the second day, participants engaged with industry leadership through speaker sessions, while executives and committee members of the CIB-ADB Chapter were inducted and sworn into office.

    The retreat further incorporated feedback and reflection sessions, networking opportunities and social activities, including a talent show and karaoke night, to deepen camaraderie and strengthen relationships among members.

    A New Chapter for Professional Banking at ADB

    The maiden CIB-ADB Chapter Retreat represents a major step in strengthening professional banking culture within ADB and creating a sustainable platform for learning, mentorship and leadership development.

    It also signals a broader recognition that the future competitiveness of financial institutions will depend significantly on their ability to build bold, agile, innovative and highly skilled workforces capable of responding to disruption and creating value for customers.

     

    For ADB, the historic gathering reinforces its commitment to building a workforce that is not merely prepared to respond to the future of banking, but empowered to help shape it even far beyond banking.

     

  • ADB Supports Ga Mantse Ahead of 2026 Homowo Climax

    ADB Supports Ga Mantse Ahead of 2026 Homowo Climax

    The Agricultural Development Bank (ADB) PLC has reaffirmed its commitment to preserving Ghana’s rich cultural heritage and strengthening relationships with traditional authorities by supporting the Ga State ahead of the climax of the 2026 Homowo Festival.

    A high-powered delegation from the Bank, led by the Deputy Managing Director in charge of Operations, Mrs. Sylvia Naa Kwakai Nyante, paid a courtesy call on the Ga Mantse and presented a donation comprising an undisclosed amount of cash, assorted drinks, bottled water, and schnapps to support this year’s Homowo celebrations.

    The donation formed part of ADB’s longstanding commitment to promoting national unity, preserving Ghana’s cultural traditions, and partnering with communities in celebrating important festivals that define the country’s rich identity.

    Presenting the items on behalf of the Bank, Mrs. Nyante conveyed warm greetings from the Board; Managing Director, Edward Ato Sarpong; Executive Management; and Staff of ADB to the Ga Mantse and the people of the Ga State. She noted that Homowo is more than a festival, it is a celebration of resilience, gratitude, unity, hope, and values that resonate strongly with ADB’s corporate philosophy.

    She stated that ADB remains proud to identify with Ghana’s traditional institutions and believes they play an indispensable role in promoting peace, social cohesion, and national development.

    “At ADB, we recognise that our success is deeply rooted in the communities we serve. Supporting the Homowo Festival reflects our respect for Ghana’s rich cultural heritage and our commitment to strengthening partnerships with traditional authorities and the people of the Ga State,” Mrs. Nyante stated. “As a proudly Ghanaian bank, we remain dedicated to initiatives that unite our people and preserve the values that define us as a nation,” she added.

    The DMD Operations further reaffirmed the Bank’s commitment to supporting initiatives that contribute to community development while creating lasting value for customers and stakeholders across the country.

    Receiving the donation, the Ga Mantse expressed appreciation to ADB for its thoughtful gesture and continued support for the Homowo Festival. He commended the Bank for recognising the significance of Ghana’s traditional institutions and for consistently demonstrating its commitment to community development and national progress.

    The Ga Mantse also invoked blessings upon the Board, Management, Staff, and customers of ADB, praying for continued growth, prosperity, and success for the Bank and its customers.

    Homowo, one of Ghana’s most celebrated traditional festivals, commemorates the triumph of the Ga people over famine and serves as a powerful reminder of resilience, thanksgiving, unity, and shared prosperity. The annual celebration brings together chiefs, elders, families, residents, and visitors from across the country and beyond to honour the customs and traditions of the Ga State.

     

    ADB’s support for this year’s celebration underscores the Bank’s enduring commitment to corporate citizenship and its belief that sustainable development is achieved by working closely with communities and preserving the cultural heritage that binds the nation together.

    As one of Ghana’s leading indigenous banks, ADB continues to champion initiatives that promote economic empowerment, social inclusion, and cultural preservation, remaining true to its promise of delivering value that goes beyond banking.

    Other members of the ADB delegation included: Leon Bannerman Williams, Chief Risk Officer; Enoch Benjamin Donkoh, General Manager in charge of Business Banking; Kwame Asiedu Attrams, General Manager in charge of Agribusiness; Mohammed Ali, Head of Marketing and Communications; and Mrs. Obaapa Yeboah Addo, Head of Customer Care.

     

  • ADB MD Lauds GEPA’s Non-Traditional Export Initiative, Pledges Stronger Partnership

    ADB MD Lauds GEPA’s Non-Traditional Export Initiative, Pledges Stronger Partnership

    The Managing Director of the Agricultural Development Bank (ADB PLC), Edward Ato Sarpong has commended the Ghana Export Promotion Authority (GEPA) for the sustained efforts in advancing non-traditional exports (NTEs), pledging deeper collaboration to enhance financial intermediation and accelerate economic transformation.

    Edward Ato Sarpong made the statement after the official launch of the 2025 Non-Traditional Export Statistics Report, an event held at GEPA’s Headquarters on Friday, April 17, 2026, under the theme “Driving Economic Transformation Through Strategic Export Diversification.”

    The ceremony brought together high-level stakeholders across government, financial institutions, and the private sector, underscoring the strategic importance of export diversification in strengthening Ghana’s macroeconomic resilience. The event was attended several government officials, captains of industry, members from the diplomatic community and other development partners.

    The ADB MD praised GEPA’s consistent efforts in expanding Ghana’s export base beyond traditional commodities, indicating that such initiatives align with ADB’s development mandate. “The NTE sector has become a critical pillar of economic stability, contributing significantly to foreign exchange earnings and reducing vulnerability to external shocks,” he noted.

    This observation echoes insights captured in the solidarity messages within the report, where NTEs were highlighted as accounting for a substantial share of export earnings and driving diversification across sectors such as agriculture, manufacturing, and services.

    The ADB MD emphasized that Ghana’s progress in non-traditional exports reflects a deliberate policy shift towards value addition, industrialization, and market expansion. He further acknowledged GEPA’s role in building export capacity, facilitating market access, and promoting Ghanaian products globally. These efforts, he noted, “align strongly with the Bank’s broader agenda of fostering inclusive growth, regional integration, and sustainable industrial development across Africa.”

    Reinforcing this position, Edward Ato Sarpong pledged financial and technical support to GEPA and its partners, particularly Exporters and Importers. This includes potential collaboration in export financing, infrastructure development, and capacity-building initiatives aimed at strengthening small and medium-sized enterprises (SMEs) within the export value chain. The commitment signals a renewed partnership focused on unlocking Ghana’s export potential and positioning the country as a competitive player in global markets.

    The ADB MD expressed confidence in Ghana’s export trajectory, noting that sustained collaboration between public institutions, development partners, and the private sector would be essential in achieving long-term success.

    Edward Ato Sarpong reaffirmed the bank’s unwavering support for Ghana’s vision of building a resilient, diversified, and export-driven economy, noting that it was in line with ADB’s new corporate tagline, “Beyond Banking…” regarded as not just a tagline but a commitment to redefining banking, empowering businesses, building futures, driving prosperity, and nurturing communities.

     

     

     

     

  • ADB clinches ‘Top 3’ spot in industry liquidity rankings

    ADB clinches ‘Top 3’ spot in industry liquidity rankings

    By Adnan Adams Mohammed

    As the Ghanaian banking landscape pivots from defensive survival to strategic expansion in early 2026, the Agricultural Development Bank (ADB) PLC has carved out a dominant position, underpinned by what market analysts are calling “Fortress Liquidity”.

    New industry data and recent financial disclosures reveal a sector successfully navigating the aftermath of macroeconomic volatility, with ADB emerging as a primary beneficiary of this newfound stability.

    The liquidity leaderboard

    While Bank of Africa (BOA) maintains the highest ratio, ADB holds the third-highest liquidity ranking among top-tier players, significantly outpacing larger institutions like Zenith Bank (102.00%) and Fidelity (134.00%).

    ADB’s specific liquidity metrics tell a story of aggressive capital preservation.

    Bank Liquidity Ratio Liquidity Ranking Total Deposits (GHS ‘000)

    BOA         211.57%     1            2,616,858

    FAB         143.02%      2            16,642,450

    ADB         137.30%     3           13,220,185

    FIDELITY  134.00%     4           17,212,890

    ZENITH    102.00%    10          20,825,728

    Data Source: Provided Financial Spreadsheets and Reports

    A sector in transition

    As of March 2026, the industry is shedding its cautious posture. The BoG’s Monetary Policy Committee report for March indicates that financial soundness indicators, liquidity, solvency, and efficiency, all trended upward in the first two months of the year.

    System-wide liquidity remains the industry’s bedrock. As stated earlier, by the close of 2025, the industry’s Core Liquid Assets to Short-Term Liabilities (CLASTL) averaged approximately 33%, while Core Liquid Assets to Total Assets (CLATA) stood at 26%. Furthermore, asset quality is showing signs of healing; the Non-Performing Loan (NPL) ratio dropped to 18.7% in February 2026, a significant improvement from the 22.6% recorded the previous year.

    To cement these gains, the BoG issued a new Liquidity Monitoring Tools Directive in February, introducing stricter Basel III metrics to ensure banks remain resilient against short-term market shocks.

    A remarkable recovery

    ADB’s current strength is the result of a massive capital injection that saw its stated capital jump from GH₵ 698 million to GH₵ 2.15 billion. This surge helped the bank’s liquid ratio climb from 125.55% in late 2024 to its current robust levels, providing a massive safety net that far exceeds regulatory minimums.

    Crucially, this liquidity is matched by a total asset base that has grown to approximately GH₵ 16.20 Billion as of September 2025. The bank has also maintained a clean regulatory record with zero statutory breaches recorded.

    Strategic pivot to agribusiness

    With the era of “easy returns” from government paper fading, as 91-day Treasury bill rates cool to approximately 6 or 7%, ADB is expected to deploy its vast cash reserves into the private sector.

    The bank’s 2026 outlook is focused on two key pillars:

    Agribusiness Credit: Expanding credit to the agricultural value chain to drive higher margins.

    Digital Transformation: Investing in digital payment systems to reduce operational costs, a legacy issue from 2024.

    Risks and resilience

    Despite the “Fortress” balance sheet, ADB is not immune to external shocks. The primary headwind remains the agricultural sector’s vulnerability to climate shocks, which previously dampened growth to 5.7%. Any adverse weather patterns in 2026 could pressure the bank’s Non-Performing Loan (NPL) ratio, which for the broader industry has already improved to 18.7% as of February.

    ADB enters the second quarter of 2026 in its strongest financial position in years. While its liquidity offers protection, the bank’s ultimate success will depend on how effectively it deploys its capital into the recovering private sector without compromising asset quality.

     

     

     

     

     

     

     

     

     

  • President Mahama Endorses ADB at Kwahu Business Summit

    President Mahama Endorses ADB at Kwahu Business Summit

    The Agricultural Development Bank (ADB) has once again received a significant endorsement from the president of the Republic of Ghana, His Excellency John Dramani Mahama, who described ADB PLC as his bank (the President’s bank) during a tour of the exhibition stands at the ongoing Kwahu Business Forum.

    The remark, made at the Bank’s stand, drew attention across the exhibition grounds and is being seen as a strong expression of confidence in ADB’s evolving role in Ghana’s financial and economic landscape.

    The President, who interacted with officials of the Bank, commended ADB for its contribution to enterprise development, financial inclusion, and sustained support for agriculture and MSME businesses widely regarded as the backbone of the Ghanaian economy.

    The Kwahu Business Forum has, in recent years, become an important platform for businesses and government engagement, bringing together entrepreneurs, investors, policymakers and financial institutions to explore opportunities for growth.

    ADB has been repositioned as a universal bank, expanding beyond its traditional agribusiness focus to strengthening its digital banking capabilities and customer experience under its “Beyond Banking” agenda.

    At the stand, officials showcased a range of financial solutions tailored to individuals, small and medium sized enterprises and corporate clients, while reaffirming the Bank’s continued commitment to agribusiness financing.

    Participants at the forum described the President’s endorsement as strategic and timely, noting the significant turnaround in the Bank’s performance and a clearer direction in an increasingly competitive banking sector.

    President Mahama, in his engagements at the forum, reiterated his administration’s commitment to creating a business environment that supports private sector growth, indicating that institutions such as ADB would play a central role in driving economic expansion.

    For ADB, the endorsement represents a major boost to its brand building agenda, reinforcing stakeholder confidence as the Bank continues its transformation journey to deepen its contribution to national development. The Bank is on course in the implementation of its strategic vision to be among the top 3 banks in Ghana, globally admired for its people, process, and performance.

     

     

     

  • ADB stages remarkable recovery; records GHS367.2mn profit after tax in 2025

     

    By Adnan Adams Mohammed

     

    Agricultural Development Bank (ADB) PLC has pulled off a stunning financial turnaround, recording GH¢367.2 million historical profit position by the end of 2025.

    According to the bank’s audited summary financial statements for the year ended December 31, 2025, the institution recorded a profit after tax of GH¢367.2 million, a massive leap from the GH¢35 million profit recorded in 2024 and the significant GH¢225 million loss before tax seen in the previous cycle.

    ​The recovery is being hailed by industry analysts as a “resurrection,” driven by a successful recapitalization exercise and a sharp focus on recovering non-performing loans (NPLs).

    ​The Turnaround in Numbers

    ​The bank’s total assets grew by 22%, crossing the GH¢17 billion mark. This growth was underpinned by a significant increase in investment securities, which rose from GH¢3.8 billion to GH¢5.0 billion.

    Financial Metric

    2024 (GH¢ ‘000)

    2025 (GH¢ ‘000)

    % Change

    Total Assets

    14,604,777

    17,887,521

    +22.5%

    Deposits from Customers

    12,045,885

    13,220,185

    +9.7%

    Net Interest Income

    723,181

    1,370,246

    +89.5%

    Profit After Tax

    35,061

    367,291

    +947.6%

    Capital Adequacy Ratio (CAR)

    (3.15%)

    27.17%

    Recovery

     

    Strategic Pillars of Success

    ​1. The Recapitalization Lifeline

    ​The most critical factor in ADB’s survival was its 2025 recapitalization. Through a successful Rights Issue, the bank addressed its negative Capital Adequacy Ratio (CAR). In 2024, the bank’s CAR stood at a precarious (3.15%)—well below regulatory requirements. By the end of 2025, the CAR had surged to 27.17%, providing a solid buffer for future lending.

    ​2. Aggressive Loan Recovery

    ​The bank made significant strides in cleaning up its books. Recoveries from non-performing loans (NPLs) totaled GH¢301.4 million, which, alongside a profit of GH¢367.3 million, helped the bank stabilize its equity position. Although the NPL ratio remains relatively high at 70.53%, it is a marked improvement from the 75.26% seen a year prior.

    ​3. Efficiency and Income Growth

    ​ADB’s core banking operations saw explosive growth. Net interest income nearly doubled, reaching GH¢1.37 billion. This suggests that despite the focus on recovery, the bank’s lending and investment strategies are yielding much higher returns than in previous years.

    ​Shareholder Value and Equity

    ​The bank’s Total Equity saw a dramatic rise, jumping from GH¢1.27 billion to GH¢2.47 billion. This increase was supported by GH¢850 million in proceeds from a deposit for shares, signaling strong investor confidence in the bank’s new direction.

    ​Basic earnings per share reflected this optimism, rising from 2 pesewas in 2024 to 22 pesewas in 2025.

    ​A Future Rooted in Agriculture

    ​Despite the heavy focus on financial restructuring, ADB has not abandoned its core mission. The bank spent GH¢2.95 million on Corporate Social Responsibility (CSR), including the sponsorship of the National Best Farmer Award and donations to schools.

    ​The independent auditor, KPMG, issued an unmodified opinion on the statements, confirming that the summary financials are a fair representation of the bank’s actual position.

    ​ADB’s 2025 performance is a masterclass in crisis management. By aggressively pursuing recapitalization and refining its income streams, the bank has transitioned from a point of regulatory concern to a position of strength. As the bank looks toward 2026, the focus will likely shift from “recovery” to “expansion,” specifically in supporting Ghana’s agricultural value chain.

     

  • National Chief Imam is an embodiment of peace, compassion, and love, ADB MD

    National Chief Imam is an embodiment of peace, compassion, and love, ADB MD

    The Managing Director of the Agricultural Development Bank (ADB PLC), Edward Ato Sarpong, has stated that the National Chief Imam, Osman Nuhu Sharubutu, embodies peace, compassion, and love as he (ADB MD) hosted Muslim staff and partners to the end of Ramadan Iftar at the Bank’s Head Office on Wednesday, March 18, 2026.

    Ato Sarpong also used the platform to wish Muslims across the globe Eid-ul-Fitr, an Islamic festival that marks the end of the holy month of Ramadan.

    “On behalf of the Board of Directors, Management, and Staff of ADB PLC, I extend our warmest Eid-ul-Fitr greetings to our valued customers, partners, and the general public,” the ADB MD stated.

    Ato Sarpong noted that Eid-ul-Fitr marks the end of a period of reflection, discipline, sacrifice, and spiritual renewal. It is a time that calls for gratitude, compassion, and unity, which are values that remain central to our identity and operations as a bank.

    “As we celebrate this important occasion, we draw inspiration from the exemplary leadership of the National Chief Imam, Sheikh Osman Nuhu Sharubutu, whose life continues to embody peace, compassion, and love,” Ato Sarpong said.

    “His unwavering commitment to unity and coexistence serves as a powerful reminder of the strength found in harmony and mutual respect,” the MD added.

    At ADB, we remain committed to delivering innovative financial solutions, strengthening relationships with our customers, partners, and contributing meaningfully to the growth and development of our economy and Ghana as a whole.

    We sincerely appreciate your continued trust and partnership and remain committed to supporting your journey every step of the way.

    May this blessed occasion bring peace to your hearts, joy to your homes, and abundant blessings to your lives. May Allah accept your prayers and reward your sacrifices.

    Whilst extending the message of felicitation to the Muslim community, the MD reiterated the Bank’s unwavering commitment to redefining banking, empowering businesses, building futures, driving prosperity, and nurturing communities.

     

     

     

     

  • ADB prioritises superior service experience, poise to accelerate bank growth

    ADB prioritises superior service experience, poise to accelerate bank growth

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  • ADB Donates To Ghana Medical Trust Fund To Support Medical Care in Ghana 

    ADB Donates To Ghana Medical Trust Fund To Support Medical Care in Ghana 

    The Agricultural Development Bank (ADB) PLC has donated Two Hundred Thousand Ghana Cedis (GH¢200,000.00) to the Ghana Medical Trust Fund (GMTF), also known as MahamaCares, in support of resource mobilization for treatment of patients battling chronic non-communicable diseases.

    The donation is also a response to the Fund’s “Heal Ghana Month” ongoing campaign in the month of March, Ghana Month, to raise funds for treatment of chronic diseases or medication for Non-Communicable Diseases (NCDs) that are currently not part of the National Health Insurance Scheme (NHIS).

    During the short presentation at the Fund’s secretariat, the Deputy Managing Director in charge of Services (DMD Services), Professor Ferdinand Ahiakpor underscored the importance of collective action in addressing healthcare challenges and ensuring that vulnerable citizens receive timely and adequate medical support.

    “We recognize that sustainable development cannot be achieved without a healthy population. Our support to the Ghana Medical Trust Fund known as MahamaCares aligns with our commitment to building futures, nurturing communities, driving prosperity and supporting initiatives that have direct and meaningful impact on Ghanaians,” the DMD Services stated.

    He noted that access to quality healthcare is fundamental to national productivity and socio-economic growth and that the donation is the beginning of a sustained partnership aimed at supporting Ghanaians living with chronic illnesses.

    The Administrator of the Fund, Adjoa Obuobia Darko-Opoku, expressed appreciation to the Board and Management of ADB for prioritising healthcare support at a time when many families struggle with high medical costs.

     

    She explained that “Heal Ghana Month” follows an earlier fundraising campaign held in February dubbed “Kyere Wo Do,” which translates as “Show Your Love,” which was aimed at mobilizing support for individuals in need of specialist medical care for a range of chronic and life-threatening conditions, including cancer, cardiovascular diseases, chronic kidney failure, stroke, and other related illnesses.

    She also encouraged corporate organisations and individuals to contribute to the Fund, noting that donations qualify for a 100 per cent tax deduction, making it both a humanitarian and financially responsible initiative.

     

    Present at the presentation included General Manager in charge of Business Banking, Enoch Benjamin Donkoh; Head of Parastatals and Institutional Banking, Jalaludeen Emran Adam, and Head of Strategic Marketing and Brand Management, Mohammed Ali.

     

  • ADB prioritises superior service experience, poise to accelerate bank growth

    ADB prioritises superior service experience, poise to accelerate bank growth

    The Agricultural Development Bank has reaffirmed service excellence as a central driver of its growth agenda, following a superior service experience strategy session held for business heads and senior management on Saturday February 28, 2026.

    The meeting was aimed at reviewing the Bank’s performance trajectory and to also help accelerate growth in 2026 and beyond. Management noted that the strong performance and historical gains recorded in 2025 reflected leadership, improved execution, stronger discipline, and a growing emphasis on quality and superior service delivery across the Bank.

    Speaking at the strategy session, the Managing Director of ADB PLC, Edward Ato Sarpong, underscored the need for leaders and all staff to consistently translate strategy into action, noting that superior service delivery must reflect not only in systems and processes but in the attitude and conduct of staff at every customer touchpoint.

    He stressed that in an increasingly competitive banking environment, growth can only be sustained when customers experience professionalism, responsiveness, and reliability in their interactions with the Bank. “Superior service delivery is not an abstract value but a practical standard that should guide everyday decisions across branches and departments,” the MD said.

    Discussions at the strategy session focused on consolidating recent performance gains, tightening service standards, and aligning growth priorities with customer-focused execution. Business heads, and by extension, all employees, were charged to continually improve turnaround times and ensure that customer experience remains central to business decisions and our operations. He reiterated the task of exceeding customers’ expectations and delighting them with superior service experience at all times.

     

    On her part, the Deputy Managing Director in charge of Operations, Mrs. Sylvia Naa Kwakai Nyante, emphasised that while the Bank is positioning itself for accelerated growth in 2026 and beyond, growth without superior service weakens trust and long-term value. “Leaders and all staff are therefore charged to lead with poise, reinforce service discipline and drive measurable improvements across frontline and support functions,” she said.

    “ADB shall be driven by its Beyond Banking agenda and its core values, including service excellence, which must be firmly established as a basic standard that guides our operations and growth,” she added.

    The engagement session forms part of a corporate strategy to deepen the Bank’s purpose-driven culture and strategically position ADB as a Bank of service excellence for sustained growth, competitiveness, and long-term impact.

    ADB PLC’s strategic vision is to be among the top 3 banks in Ghana, globally admired for its people, processes, and performance.

    The Bank is expanding its digital channels by leveraging technology. It is also set to open a new and ultramodern branch at East Legon and reopen its Dansoman Branch, which has been closed since 2023.