By Mariam Ibrahim
The Driver and Vehicle Licensing Authority (DVLA) has taken a major stride in its nationwide expansion and service delivery reform with the official commissioning of the new DVLA Kasoa-Otamens Ultra Centre, bringing the total number of operational DVLA offices across Ghana from 33 to 64.
Speaking at the ceremony, the Chief Executive of the DVLA, Mr. Julius Neequaye Kotey, emphasized that the establishment of the state-of-the-art facility represents more than just physical expansion it marks a key milestone in the Authority’s commitment to customer-centered service delivery.
“Today, we gather to mark another step in DVLA’s commitment to bringing accessible, efficient, and customer-focused services closer to the people,” Mr. Kotey stated. “The commissioning of this edifice is not merely the opening of a new facility but a fulfilment of the Authority’s objectives.”
The opening of the Kasoa-Otamens facility comes on the heels of major institutional reforms designed to eliminate operational bottlenecks, modernize vehicle security, and improve road safety nationwide. Highlighting recent achievements, Mr. Kotey revealed that the Authority has successfully cleared over 440,000 backlogged driver’s licence applications while introducing systems for instant licence replacements to significantly reduce customer waiting times.
To enhance vehicle identification and security, the DVLA has rolled out an RFID-enabled New Number Plate system alongside digital DP stickers. Additional service upgrades include the launch of the DVLA E-Library, the expansion of driving theory tests into six local languages, enhanced driver testing protocols, and upgraded vehicle roadworthiness inspection systems. To boost financial transparency and public trust, the Authority has also introduced IPP-Pro, a multi-channel payment platform featuring electronic receipts.
“To the people of Kasoa, Bawjiase and surrounding communities, this Centre is here to serve you,” Mr. Kotey urged during his address. “I encourage you to take advantage of the services available and comply with all vehicle registration and driver licensing requirements. Let us work together to promote responsible road use and make our roads safer for everyone.”
Turning his attention to the workforce stationed at the new facility, the Chief Executive issued a firm charge regarding operational standards and customer relations.
“I wish to charge the staff of this Centre to demonstrate professionalism, courtesy, empathy, and respect in their dealings with every customer,” he declared.
Mr. Kotey concluded by expressing gratitude to key stakeholders who made the project possible, including the Minister of Transport, the DVLA Board and Management, public-private partners, traditional authorities, and local community leaders.
