GCB Bank is facing mounting criticism from customers following a system update that has disrupted access to its widely used mobile banking services.
The timing of the update—at the end of the month, when salary payments are typically processed, and just before the holiday season—has added to customers’ frustrations, with many voicing complaints on social media platforms like Facebook.
Several customers took to GCB’s social media pages to express their dissatisfaction.
Issaka Abdul Ghaffar Amadu Thunder likened the service disruption to Ghana’s notorious “dumsor” power outages, remarking, “The disappointment is like dumsor.
The time you need this thing badly, it will not be working.
So in Ghana, nothing is reliable except the hardship that we don’t know when it’s going to end.”
Another user, Kofi Yaabi, pointed out issues with the bank’s mobile app, stating, “Using the app is difficult ” Meanwhile, Nelson Die-Iree criticized the timing of the update, saying, “What kind of callous behaviour is this? You know from now people will be paid and they need to use the platform for business transactions. This is the time you are done upgrading. Why?”
Additional comments highlighted customers’ concerns over salary payments and service reliability.
Charles Harrison inquired about the timing of government workers’ salary credits, and Ebenezer Mensah added, “When the month is about to end, hmmmm, GCB, concert nkoaa.”
In response, GCB has acknowledged the disruption and apologized for the inconvenience caused.
The bank assured customers that other services, including internet banking, G-Money, and ATMs, remain operational.
However, the ongoing issue with mobile banking has left many customers skeptical about the bank’s ability to address the situation promptly.
For now, GCB Bank faces the challenge of quickly restoring full service to its mobile banking platform to alleviate customers’ frustrations and meet their financial needs at this critical time.
Meanwhile, the bank has called to announce that the situation has been rectified and that communication to that effect went up this morning at 7 am .
