The Ghana Revenue Authority (GRA) has moved to address intermittent technical challenges affecting the payment of taxes through the Ghana.gov payment platform, assuring taxpayers and other stakeholders that efforts are underway to restore normal services.
The disruption, which began on Friday, August 14, 2026, has affected payment transactions initiated through the Integrated Customs Management System (ICUMS), Integrated Tax Administration System (ITAS), and Ghana Integrated Tax Management and Information System (GITMIS).
In a press release issued on August 20, the GRA said the technical difficulties were being resolved and stressed that the problem was limited to payment processing.
“The intermittent technical challenges affecting payment of taxes through the Ghana.gov payment platform are being resolved,” the Authority said.
The GRA explained that while the payment platform remains operational, some transactions may experience delays before payments are processed or reflected on taxpayers’ respective online portals.
Tax filing unaffected
The Authority was quick to distinguish the payment disruption from tax filing, reassuring taxpayers that the filing of tax returns has not been affected.
“The technical challenge relates specifically to payment processing and does not affect the filing of tax returns,” the GRA stated.
This clarification is expected to provide relief to taxpayers, importers, clearing agents and businesses that continue to use the affected systems for their statutory tax obligations.
According to the Authority, taxpayers may still encounter situations where completed payment transactions do not immediately appear on their portals because of delays within the payment-processing system.
Technical interventions underway
The GRA said it is working with relevant technical partners to resolve the problem, with technical interventions already underway.
“The matter is being treated with the highest priority,” the Authority said, adding that outstanding payment transactions would be processed and reflected on taxpayers’ portals once the system is fully normalised.
The assurance comes at a time when businesses and importers rely heavily on digital government platforms to complete tax and customs-related transactions, making the uninterrupted operation of electronic payment systems critical to commercial activity.
The GRA further assured stakeholders that measures were being implemented to address affected transactions and minimise additional disruptions.
“All necessary measures are being taken to address affected transactions and minimize further disruptions,” the Authority said.
GRA appeals for patience
The Authority appealed to taxpayers and other stakeholders for patience and understanding while technical teams work to restore full functionality.
“The GRA regrets any inconvenience caused and appreciates the patience and understanding of taxpayers and stakeholders,” the statement said.
The Revenue Authority also indicated that it would provide further information as necessary as efforts to resolve the technical challenge continue.
For taxpayers whose payments have been delayed or have not yet appeared on their portals, the GRA’s position is that affected transactions will be processed and duly reflected once normal payment processing has been restored.
The development underscores the growing importance of reliable digital infrastructure to Ghana’s tax administration system, particularly as the country continues to rely on integrated electronic platforms for tax filing, customs administration and payment processing.
The statement was issued by the GRA’s Communication and Public Affairs Department on August 20, 2026.